How to move your Business to Kawler Connect.
Switching your telecoms system across from a traditional PBX or even just old phones plugged into the wall is easier than you imagine.
Let's talk
First of all let's have a chat about what you have now and what would be a suitable replacement. Our team will not use jargon, not "up-sell" you things you don't need and they will be honest if you have requirements that we cannot meet. You can book a consultation here We can arrange a time that is convenient to you.
Installation
Once you have decided what you need we create your account and then teach you how to add the users (people who will answer the phones).
If you are going to have features such as menus, extension numbers or call recording we add those for you. If you or your staff are going to use their smartphones to answer calls we show you how to use our app (it's very simple). We make sure you understand the system before you have to start taking calls on it.
Make the Switch
When you are completely happy with how the system in set-up and how you will use it then we will make it live. If you are going to use an existing telephone number then we will put in a 'porting' request to transfer that number from your current network provider to Kawler Connect. After a few days that number will be transferred to us and calls will then come through through Kawler Connect. You will be given plenty of notice as to when the switch will occur and there will be no downtime.
Some Frequently Asked Questions
Here are some of the things we get asked on a regular basis. You might find it helpful to have a quick look at them before you speak to one of our team.
​Can I keep my phone number?
Yes. If you are using a UK landline number we can 'port' that number to Kawler Connect. All calls to that number will then come into your Kawler service and you can answer them as normal.
If there are no 'lines' how do the calls get into my business?
The calls are routed using your broadband connection. They then appear either phones on your desk, your mobile phone, your computer or a combination of all three. It depends how we set the service up.
If that sounds complicated don't worry. We'll make it easy.
​I only pay to call other people?
Yes, if someone calls into your business it is free, even if you ten transfer the call to a mobile. The calls are routed by the internet rather than the traditional telephone network?
Can I make calls abroad?
Yes. If you or members of staff make calls abroad let us know and we'll open up that facility on those specific phones.
Is Kawler reliable?
Yes, it is incredibly reliable. It routes the calls on the internet which, is always running and because you can take the calls by different methods, mobile phones, desktop phones and laptops, if one stops working just use another one.
Will it slow down my broadband?
No, the data requirements used to route voice calls is pretty small. You won't notice any loss of speed with your connection.